Most Uncanny Page Builder issues come down to a few common causes. Work through this list before contacting support.
I don’t see the Uncanny Page Builder button
- Confirm Uncanny Automator is installed and active. Page Builder is built into Uncanny Automator and available on every plan. On Lite, the site must be connected to a free Uncanny Automator account; with Uncanny Automator Pro, the license must be active. Uncanny Page Builder must also be switched on under Automator > Settings > Uncanny Page Builder.
- Check your environment: Page Builder requires WordPress 6.3 or later and PHP 8.1 or later, with the PHP DOM extension enabled.
- Check your role: only administrators can edit pages with Page Builder, because Uncanny Agent requires administrator permissions.
Uncanny Agent won’t build (“Start chatting” isn’t working)
Building with AI needs Uncanny Agent connected, and page building uses Agent usage. If Agent isn’t responding:
- If the empty page shows Connect to Uncanny Agent, click Connect free account and complete the connection. See Getting started with Uncanny Agent.
- Check whether you’ve used up your Monthly usage and Anytime usage. See Monthly Usage vs. Anytime Usage, Explained.
Uncanny Agent stopped and is asking me something
That’s by design: significant actions, such as saving your page, need your approval. Click Approve or Reject in the chat to let Uncanny Agent continue. See Reviewing and approving what Uncanny Agent builds.
A live element isn’t updating
- If Uncanny Automator was deactivated, live elements are not displayed until it is active again; the rest of the page keeps its design and static content. Live-only elements (login forms, visitor-specific content, filtered post queries) need the plugin active to display at all.
- The Live content reference guide shows which elements behave which way.
The page looks different on the live site than in the builder
If the page uses your theme’s header and footer, the theme controls some styles, so the final design can differ slightly from the builder. For full control, change the page’s layout to Build the entire page with Uncanny Page Builder. See Choosing a page layout: theme header/footer or full page.
Another page builder is on this page
Page Builder detects other builders (such as Elementor) on a page, so two editors never work on the same content. Finish the page in one builder, or switch it fully to Page Builder. Your original is saved automatically and you can switch back anytime.
I can’t add custom code or animations
Custom page-level JavaScript and the approved animation and slider libraries are limited to administrators with the highest permission level, and site owners can turn custom JavaScript off entirely. If you need them, ask a site administrator.
Still stuck?
Open a support ticket with your page URL, what you asked Uncanny Agent to do, and what happened instead. Screenshots help.
Related: Getting started with Uncanny Page Builder, Troubleshooting Uncanny Agent
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