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Issues with A user purchases a product trigger

If you’re having trouble getting the A user purchases a product trigger to fire, here are a few things to check:

  • Plugins that modify the WooCommerce checkout process. Plugins that intercept and modify the checkout process sometimes prevent Automator recipes from firing correctly.
  • Modifications to the post-checkout process. The A user purchases a product trigger relies on specific actions executed by WooCommerce post-purchase. If these actions are interrupted, your recipe may not fire. Try disabling any plugins or customizations that fire after an order is completed and see if that resolves the issue.

If you’ve determined that a specific plugin is interfering with Automator recipe execution on your site and require that plugin for your site to function, please reach out with details in a ticket. We’ll investigate whether it’s possible to support for that plugin to Automator.

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