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Triggers for everyone
A conversation receives a reply from a customer
Tokens
  • Mailbox
  • Conversation
  • Conversation URL
  • Conversation title
  • Customer name
  • Customer email
  • Conversation status
  • Tag name
  • Tag search query link
A conversation's tags are updated
Tokens
  • Assigned to
  • Conversation URL
  • Conversation created on
  • Conversation status
  • Conversation title
  • Customer email
  • Customer name
  • Customer waiting since
  • Folder ID
  • Mailbox ID
  • Tags
A note is added to a conversation
Tokens
  • Mailbox
  • Conversation
  • Conversation URL
  • Conversation title
  • Customer name
  • Customer email
  • Conversation status
  • Note
  • Note added by
  • Note assigned to
A satisfaction rating is received
Tokens
  • Customer name
  • Customer email
  • Conversation ID
  • Conversation URL
  • Date created
  • Date modified
  • User ID
  • User email
  • User first name
  • User last name
  • Mailbox ID
  • Rating label
  • Rating comments
  • Thread ID
Actions
Add a tag to a conversation
Create a conversation in a mailbox
Tokens
  • Action fields
  • Conversation ID
  • Conversation URL
Update the properties of a customer

Sample recipes

Discover thousands of ways to improve your users' experience with Help Scout

When users submit a form, create a Help Desk ticket

When a conversation receives a positive rating, notify the support team

When a conversation is tagged as urgent, notify the support lead via WhatsApp

When a user submits a support ticket with specific keywords, assign the ticket to a specific sales representative

Requires

What is Uncanny Automator?

Your WordPress site uses plugins to add new features and functionality. Normally, these plugins are independent and can't talk to each other. Uncanny Automator connects plugins to each other so that you can create time-saving workflows that improve the user experience and save you money.

Have questions?

Find out how the Uncanny Automator WordPress plugin can save you time and money while making your site easier to use and more personalized
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