Help Scout

Help Scout is an email-based customer Help Desk platform with live chat, in-app messaging and knowledge base tools. It connects customer conversations into a single Help Desk platform with shared mailboxes.

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Triggers for everyone
A conversation receives a reply from a customer
Tokens
  • Mailbox
  • Conversation
  • Conversation URL
  • Conversation title
  • Customer name
  • Customer email
  • Conversation status
  • Tag name
  • Tag search query link
A conversation's tags are updated
Tokens
  • Assigned to
  • Conversation URL
  • Conversation created on
  • Conversation status
  • Conversation title
  • Customer email
  • Customer name
  • Customer waiting since
  • Folder ID
  • Mailbox ID
  • Tags
A note is added to a conversation
Tokens
  • Mailbox
  • Conversation
  • Conversation URL
  • Conversation title
  • Customer name
  • Customer email
  • Conversation status
  • Note
  • Note added by
  • Note assigned to
A satisfaction rating is received
Tokens
  • Customer name
  • Customer email
  • Conversation ID
  • Conversation URL
  • Date created
  • Date modified
  • User ID
  • User email
  • User first name
  • User last name
  • Mailbox ID
  • Rating label
  • Rating comments
  • Thread ID
Actions
Add a tag to a conversation
Create a conversation in a mailbox
Tokens
  • Action fields
  • Conversation ID
  • Conversation URL
Requires
Help Scout
Help Scout
Learn more
More info
Included in
Uncanny Automator
Developed by
Uncanny Owl

Sample recipes

Discover thousands of ways to improve your users' experience with Help Scout

When users submit a form, create a Help Desk ticket

Requires
Help Scout Help Scout
WS Form LITE WS Form LITE

When a conversation receives a positive rating, notify the support team

Requires
Help Scout Help Scout
Slack Slack

When a conversation is tagged as urgent, notify the support lead via WhatsApp

Requires
Help Scout Help Scout
WhatsApp WhatsApp

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