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Triggers and actions

Choose any combination of triggers to initiate any combination of actions. Combine triggers an actions from any supported integrations to create powerful recipes!

Triggers

A ticket is closed by a customer

A ticket is opened by a customer

A ticket receives a reply from a customer

A user's ticket receives a reply from an agent

A ticket is opened

A conversation receives a reply from a customer

A conversation's tags are updated

A note is added to a conversation

A satisfaction rating is received

A ticket for a product is closed by a customer or an agent Pro

A ticket for a product is opened by a customer or an agent Pro

A ticket for a product is replied to by a customer Pro

A ticket for a product is replied to by an agent Pro

A ticket with a priority is closed by a customer or an agent Pro

A ticket with a priority is opened by a customer or an agent Pro

A ticket with a priority is replied to by a customer Pro

A ticket with a priority is replied to by an agent Pro

Actions

Add a tag to a conversation

Create a conversation in a mailbox

Update the properties of a customer

Create a ticket Pro

Create tasty recipes!

Create a workflow automation that runs a Fluent Support action when a Help Scout trigger is completed (and vice versa). Add triggers and actions from other plugins to add even more automation. The only limit is your imagination.

What do I need?

Get started in 4 easy steps.

1

Fluent Support

Set up and connect Fluent Support.
2

Help Scout

Set up and connect Help Scout.
3

Get Uncanny Automator

Get Uncanny Automator and install it.
4

Create your recipe

Create a recipe to connect Fluent Support to Help Scout using a simple but powerful interface. Turn your recipe on and watch the magic happen!

Popular Fluent Support and Help Scout integrations

Why stop there? Connect Fluent Support and Help Scout to many other plugins and services to create streamlined workflows for your entire site.

Connect Fluent Support to Help Scout

Don't work on your site—make your site work for you. Build your first workflow between Fluent Support and Help Scout in 10 minutes or less. Start saving time and money today.

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