The Complete Guide to WordPress Customer Support Automation — From First Ticket to Lifelong Customer
Enhance your customer support automation in WordPress—from ticket routing and AI triage to knowledge base…
Uncanny Automator 6.2 is a crowd pleaser we’re excited to share with you.
The latest version of WordPress’ “everything plugin” adds new app and plugin integrations that will up your social media game, and make it that much easier to automate your forms. We also added tons of new functionality for Stripe users, along with a long list of triggers, actions, and updates that will make your automations that much more dynamic.
Let’s zoom in 6.2x closer on this awesome Automator release.
Threads is Meta’s latest text-based social media platform. But, it probably doesn’t need much of an introduction. Since Meta released Threads in the summer of 2023, the platform has seen an increase in its active monthly users from 100 million to a staggering 275 million.
Needless to say, with numbers like that, WordPress site owners and developers have been clamoring for a Threads integration. And now, they have one.
With the 6.2 release, Automator has made it easier for you to promote your latest products, content, events, and more on one of the fastest growing social media platforms on the web.
Duplicator is a popular backup and site migration plugin. And now, with the Automator 6.2 release, you can integrate your site management, data, and security more seamlessly into your workflows.
This new integration includes the following trigger for all Automator users:
Those with Duplicator Pro will also have access to the action:
Notify site administrators about completed backups, or trigger backups whenever your site is updated with new content.
Automator’s 6.2 release introduces another powerful drag-and-drop form-building plugin to its list of integrations: Everest Forms.
The new integration comes with two triggers for Automator Basic users:
Automator Pro users will have access to two additional triggers, for more customized and dynamic automations:
The growing number of Thrive Theme Builder users will appreciate the introduction of another no-code feature: form integration. Automator’s 6.2 release will allow Thrive Theme Builder users to integrate their forms more seamlessly into their workflows.
New triggers for this new integration are:
We are always working to improve and update existing integrations to match our users’ needs. The 6.2 release is no different.
We’ve added six new triggers for Stripe alone:
You’ll now have more ways to automate your payment terminal and integrate it fully into your sales funnel. For example, if one of your customers has canceled or expired payment information when their subscription renewal comes up, you can fire off a quick “retry” email.
We’ve also added some triggers for SeedProd and LearnDash users:
As well as some handy actions for WordPress Core, Automator Core, and Woo:
Tokens! Tokens galore! You might want to call the 6.2 release the tokens update. We’ve added more tokens in more places so you can create even more dynamic recipes.
Two new tokens for LearnDash:
A new token selector for Automator Pro users in a Woo action:
This will allow you to dynamically select the product(s) to which you would like to apply a coupon code. Imagine if a user views a product multiple times but hasn’t purchased it. You can send them a personalized coupon code specifically for that product(s), for any product or user in your Woo store.
We’ve added a token selector to other multi-select fields along with some other updates for existing integrations and UI:
More Updates for Automator Pro:
That’s a wrap on Automator 6.2 You can always refer to the Automator changelog and the Automator Pro changelog for a quick reference.
We’re always excited to hear about how our users are enjoying our latest features and what they would most like to see in a (near) future release. So, make sure to drop us a line in the comments section below.
Until next time, happy automating!
Enhance your customer support automation in WordPress—from ticket routing and AI triage to knowledge base…
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