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Triggers for logged-in users
A ticket is closed by a customer
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket is opened by a customer
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket receives a reply from a customer
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket response
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A user's ticket receives a reply from an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket response
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket for a product is closed by a customer or an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket for a product is opened by a customer or an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket for a product is replied to by a customer
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket response
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket for a product is replied to by an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket response
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket with a priority is closed by a customer or an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket with a priority is opened by a customer or an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket with a priority is replied to by a customer
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket response
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
A ticket with a priority is replied to by an agent
Tokens
  • Ticket ID
  • Ticket subject
  • Ticket details
  • Ticket priority
  • Ticket product
  • Ticket response
  • Ticket assignee username
  • Ticket assignee email
  • Ticket admin URL
  • Customer email
  • Customer first name
  • Customer last name
  • Customer job title
  • Customer note
  • Customer status
  • Customer address line 1
  • Customer city
  • Customer state
  • Customer zip code
  • Customer country
Actions
Create a ticket

Sample recipes

Discover thousands of ways to improve your users' experience with Fluent Support

When tickets are opened by customers, log the details in Google Sheets

When tickets are closed by customers, remove a CRM tag

When students reply to tickets, notify the users' Group Leaders

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