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Triggers and actions

Choose any combination of triggers to initiate any combination of actions. Combine triggers an actions from any supported integrations to create powerful recipes!

Triggers

A ticket is closed by a customer

A ticket is opened by a customer

A ticket receives a reply from a customer

A user's ticket receives a reply from an agent

A ticket is opened

A ticket for a product is closed by a customer or an agent Pro

A ticket for a product is opened by a customer or an agent Pro

A ticket for a product is replied to by a customer Pro

A ticket for a product is replied to by an agent Pro

A ticket with a priority is closed by a customer or an agent Pro

A ticket with a priority is opened by a customer or an agent Pro

A ticket with a priority is replied to by a customer Pro

A ticket with a priority is replied to by an agent Pro

Actions

Create a channel

Send a direct message to a Slack user

Send a message to a channel

Create a ticket Pro

Create tasty recipes!

Create a workflow automation that runs a Fluent Support action when a Slack trigger is completed (and vice versa). Add triggers and actions from other plugins to add even more automation. The only limit is your imagination.

What do I need?

Get started in 4 easy steps.

1

Fluent Support

Set up and connect Fluent Support.
2

Slack

Set up and connect Slack.
3

Get Uncanny Automator

Get Uncanny Automator and install it.
4

Create your recipe

Create a recipe to connect Fluent Support to Slack using a simple but powerful interface. Turn your recipe on and watch the magic happen!

Popular Fluent Support and Slack integrations

Why stop there? Connect Fluent Support and Slack to many other plugins and services to create streamlined workflows for your entire site.

Connect Fluent Support to Slack

Don't work on your site—make your site work for you. Build your first workflow between Fluent Support and Slack in 10 minutes or less. Start saving time and money today.

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